Locals will be able to transact with VicRoads following the opening of a new office at 113 Exhibition St on March 21.
At the new [email protected] customers can access more than 65 services including licence renewal, change of address, learner and hazard perception tests and various registration and licence transactions.
A concierge will greet customers upon arrival and direct them to parts of the store based on the complexity of their transaction, such as the self serve or “fast lane” service areas.
Team members will be available to guide customers through transactions at the digital kiosk, equipping them with the knowledge and experience to complete their request online in future should they wish, saving them time and effort in travelling to a customer service centre.
There will be no vehicle inspections or drive tests at this location.
The [email protected] is estimated to serve up to 800 Victorians daily and will operate from 8am-6pm Monday to Friday to better suit the needs of customers.