By Jack Hayes
When it comes to residential and commercial plumbing in the CBD, it isn’t often you come across a business that will treat your property as it is their own. A business that will go that extra yard to ensure peace of mind and guarantee the highest standard of customer service.
For Platform Plumbing director Ben Wong and his team of young and dynamic, highly-skilled professional plumbers, that is exactly what they pride themselves on doing.
Born out of a necessity to solve the plumbing issues regularly faced by Melbourne householders and commercial property managers, Platform Plumbing provides a consistently high level of work and customer service for all your plumbing repair and maintenance needs.
After founding the business in early 2017, Mr Wong has grown his close-knit business to a team of five committed professionals, servicing Melbourne’s central city and south-east.
“We pride ourselves on our quality of work. As a result, we get a lot of our work through referred business, which for a small business like ours, has been crucial,” Mr Wong said.
“We have a small team of plumbers who are connected with one another throughout the day, to ensure we can provide a high quality of service to our customers.”
According to Mr Wong, a large portion of his calls to residents in strata buildings are in relation to issues with their tempering valve.
“When an apartment gets to four or five years old, the water temperature can fluctuate up and down. The reason that happens is because these buildings are on ring mains and all of them have a tempering valve installed,” Mr Wong said.
“After a while they become defective, generally between four and 10 years, resulting in your water changing from hot to cold without you doing anything. Not exactly something you want while having a shower.”
“Every call we have had after putting an ad in the CBD News has been in relation to this issue. We have been able to help quite of a lot of people.”
Mr Wong and his team have built such a connection and understanding of their market that their customer’s calls are met with a level of experience that can almost always identify the issue at hand, and if they can’t fix it themselves, they will find a solution or someone who can.
The team at Platform Plumbing are acknowledged experts in leak detection and repair, preventative maintenance, hot water systems, gas fitting, sewers and storm water, Colorbond roofing and emergency 24-hour, seven days a week, call outs.
“We are a small company who want to build a personal relationship with our customers and us, as people, want to genuinely get your problem fixed. It is about a human interaction,” Mr Wong said.
“Whether you are a homeowner in Toorak or in the outer suburbs, our prices don’t change, we want to remain consistent for customers and I think they appreciate that.”
“The value we provide people is that we have full time employees who have spent a lot of time training and ensuring we can provide a quality service for them. You’re not contacting a call centre and being diverted to a recruitment agency or huge company that don’t worry you or your home.” •
For more information, visit platformplumbing.com.au or call 0448 140 517