Lauren follows her dreams

Recent William Angliss event management graduate Lauren Macron can testify to the value of volunteering to gain valuable experience.
The highly-motivated student has a history of putting herself forward – with each placement making her more “saleable” and valued for the next.
During her time studying an advanced diploma, Lauren volunteered her services for the Starlight Foundation, Melbourne Food and Wine Festival, Sour Sons Gala Ball, The Big Meet and the Hair and Beauty Expo.
It was no surprise then that she landed the plum role as spectator services supervisor at the Gold Coast Convention and Exhibition Centre Broadbeach for this year’s Commonwealth Games.
Relating her experience at the games, Lauren told CBD News: “I had an awesome time at the recent Gold Coast Commonwealth Games!”
“It was fantastic for me to be able to put in place the skills that I have learned and acquired through studying my event management course at William Angliss.”
“The experience at the Commonwealth Games was memorable and I know it will help me secure a full-time job in the sports and event industry.”
As spectator services supervisor, Lauren’s primary responsibility was to ensure the operational plans and levels of service for her assigned zones were implemented and maintained.
“In this role I managed, led and inspired a large team of volunteers to perform their roles at the highest standard while creating a memorable spectator experience for the 1.5 million ticketed spectators attending GC2018,” Lauren said.
Her key responsibilities included:
Implement daily operational plan, encourage with enthusiasm and create a vibrant environment for all;
Lead, manage and inspire up to 100 volunteers motivating them to perform at the highest standard;
Frequently monitor assigned zones, focusing on maintaining positive levels of service for spectators;
Integrate with other functional area representatives to ensure smooth operations in a fast-paced and high-pressure environment;
Ensure volunteer team leaders and team members are well informed with progress of all the changes to the operation within their zone to continually improve service standards;
Supervise volunteers with seating allocation. Dealing with patrons’ complaints and concerns while managing contingency tickets;
Implement quick decision-making to ensure positive spectator experience;
Manage allocated volunteer shift breaks, change over and re-deployment to reduce attrition; and
Ensure daily reports are logged and attend regular debrief sessions with the spectator services management team.

Apart from her voluntary roles, Lauren enjoyed a formal course placement at last year’s spring racing carnival.
“I attended the main races of Derby Day, Oaks Day and the Melbourne Cup and helped managed a team in promoting the racing carnival events, organised their roster and breaks and co-ordinated gifts to be distributed at the races through the Gentleman to Help Program,” she said.
The graduate can’t speak highly enough about the opportunities that her studies at William Angliss have generated.
“Studying at William Angliss has given me the knowledge and vision to pursue my passion with sports and events and I will endeavour to follow my dreams,” she said.

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